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VAC4159 - CUSTOMER SERVICE OFFICER

Division Commercial Services
Location Constanta, Romania
Department DPW Constanta
Closing Date 16-May-2018
Commercial Department

DP World Constanta is recruiting for the “Customer Service Officer” position within the Commercial Department, according to the below details:

1. General description of the job

The job holder will have as main responsibilities tariffs, rates and customer data updates, as well as the drafting and the observance of the existing commercial contracts clauses.

2. Main responsibilities

As a "Customer Service Officer", the holder will have the following responsibilities, as defined in the job description:
- uses the Navis Express application to update tariffs, rates and customer data;
- periodical preparation of different types of specific reports as daily volumes, monthly revenues from various activities etc.;
- drafts and updates the contracts concluded with Company's clients in it’s areas of responsibility;
- establishes together with Company's customers the invoicing methods for the services provided by the terminal;
- analyzes and checks customer’s requests, formulates  and sends official responses to them;
- organizes meetings with Company's clients in order to clarify their problems and requests.

3. Required qualification and experience

In order to participate to the selection process, applicants must meet the following qualifications and experience requirements:

  • graduate from secondary education and qualification in the field (eg. economics) or higher education;

  • 5 years experience or graduate experience (for situations the applicant is a graduate of a higher education institution).

4. Other job requirements

  • PC requirements - Outlook, Word, Excel, PowerPoint, Navis Express.

  • Medium-advanced English.

  • General commercial law: contracts.

  • General economic knowledge: commercial, financial, economic analysis.

    - Driving license category B.

5. Behavioral requirements

In order to fulfill the responsibilities of "Customer Service Officer", the job holder should demonstrate:

- flexibility and adaptation to new situations and requirements;

- good abilities to organize the activities and processes;

- the ability to identify customers' needs and to seek solutions to their issues, demonstrating their concern towards them;

- rapid reaction in emergency situations;

- the ability to work in teams and to complete the role of their colleagues.

 

If you want to join DP World Constanta, you have fulfilled the conditions of the position that the Company has available, and if you consider yourself a responsible, punctual, dynamic, communicative and result oriented person, we invite you to inform us accordingly by sending your CV.
DP WORLD IMPERSONATED IN A RECRUITING SCAM

Dubai, UAE :DP World, Ltd. (DP World) alerts job applicants and the public about a fraudulent scheme in which DP World has been impersonated.

The scammers fraudulently:
  • Impersonate DP World;
  • Impersonate DP World employees;
  • Conduct “job interviews” via text message, telephone, e-mail, and/or instant message (including Google Hangout) communications for work-from-home positions;
  • “Hire” employees to join DP World;
  • Provide the “employees” with funds to buy home-office equipment and pay DP World “vendors” via fraudulent checks and money orders; and
  • Instruct the “employees” via e-mail, text message, telephone, or instant message to deposit the checks into their personal bank accounts and wire or cash transfer some portion of the funds to “vendors,” which are actually the scammers.
DP World informs job applicants and the public that:
  • DP World is not expanding its operations in the United States in the next 3-6 months (as the scammers allege);
  • DP World’s operations in the United States are currently limited to Charlotte, North Carolina and are not expanding to any other locations for the foreseeable future;
  • DP World does not solicit potential employees via text message or instant messaging;
  • DP World does not interview employees by text message, e-mail, or instant messaging (including Google Hangouts);
  • DP World does not issue payment to its employees, prospective or otherwise, via paper check or money order;
  • DP World does not require employees to buy their own office equipment or personally pay vendors; and
  • The scammers have fraudulently used the name of DP World and its employees without authority and for malicious purposes.

One of the red flags that distinguishes a false communication from a legitimate DP World communication is the poor grammatical use of the English language, which is apparent in conversations with the scammers. Another red flag is the method of communication as DP World does not use commercially-available e-mail providers. No legitimate DP World communication would come from a common, publicly-available email service like Gmail, Hotmail, Yahoo Mail or Microsoft Outlook.

Further, false communications can also be identified by the tasks requested by the scammers. DP World does not request that its employees pay vendors personally, whether from their own funds or from funds provided by DP World. Likewise, DP World would never ask an employee to cash a check or money order and then make a deposit into a vendor’s account.

Contacted individuals should not respond to any communication regarding the scam, and under no circumstances should any individual deposit any checks, money orders, or other payments from the scammers into their bank accounts. If such funds are for some reason deposited, no payments should be made from those funds for at least seven (7) days after the funds are deposited to ensure the individual’s bank has accepted the check, money order, or other payment.

DP World encourages potential employees to refer to its website and its “Careers” section if they are seeking employment with DP World.

If you have any concerns about the authenticity of any correspondence or documents that purport to be issued by DP World, you should direct your concerns to DP World at HO.Recruitment@dpworld.com.

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