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VAC4474 - Head of Operations, DPW Jeddah

Secteur Operations
Lieu Jeddah, Saudi Arabia
Date de Fermeture 14-Nov-2020
JOB PURPOSE Planning and coordination of the entire operational activities of the company, implementation of the expansions and lean projects, monitoring and analyzing the progress of the company's set operational objectives and setting the operational strategy for the business with the COO/CEO. Accountability for operational deliverables and efficiencies leading to cost optimization , risk reduction and profit increase. 
Key Accountabilities
  • Plans, organizes and controls the Terminal operational process in order to obtain indicators in the commercial content settled in contracts, in compliance with policies and procedures for health and safety at work available within the company.
  • Manage large scale terminal operation expansion including terminal automation projects from concept through to commissioning where extensive vendor management, strong leadership and stakeholder engagement skills are visibly administered. In Addition, ability to manage Terminal Operating System enhancements and systems integration.
  • Manage operational and maintenance issues in line with Capex and Opex benchmarks, plus setup of BU guidelines on implementation and delivery lead times of the KPIs.
  • Plans the activity of Operations Department according to the needs and emergencies occurring during operational process, to ensure that the full set of quantitative and qualitative indicators and to meet customers’ needs in the shortest time and longer-term enhancing company commercial positions within the country.
  • Overlook all the execution, planning and both vessel operation and landside operation.
  • Sets targets and performance criteria for evaluating the performance of all technical activities of the department and for the subordinate staff (KPI and performance contracts).
  • Develops and implements strategies on medium and long terms on specific activities and relationships with customers Operations Department, monitors and analyses the results against the objectives set.
  • Establishes a reporting and management system of projects for the management of the company.
  • Implements projects and tasks given by the Company CEO /COO and reports their achievement.
  • Interacts with third parties involved in company activities such as Jeddah Islamic Port, the Port Authority, transporters, customers and products and services suppliers both in order to respect contractual conditions and legislative provisions in force.
  • Complies with the Port Regulations in force as well as procedures and guidelines set by the port authorities and other authorities with responsibilities in the area
  • Make the interface between Operations and Technical Departments in order to monitor the equipment in operations, highlighting and solving problems that occur.
  • Actively participates and supports the annual revenue and expenses budget preparation.
  • Prepares documents, reports, analysis and information in accordance with procedures and instructions in force in the Operations Department.
  • Contributes to the continuous improvement of operation process and fulfilment of objectives.
  • Collaborates with departments and ensures financial and commercial support to resolve disputes between the terminal and clients.
  • Collaborates with lines and agents of the maritime shipping agencies in all aspects of their equipment from the storage containers.
  • Establishes, organizes and maintains a high standard working relationships with people involved in Terminal activities with shipping lines, shipping agents, forwarding, railway authorities and other stakeholders.
  • Ensures problem-solving during operational process and informs superiors about problems encountered time and that cannot solve them from his position.
  • Makes proposals to improve the work style to maximize efficiency and achieve goals.
  • Evaluates, identifies and harnesses the potential of every employee in his subordination to increase work efficiency and staff motivation.
  • Timely monitors the progress achieved against objectives and reports to his superiors.
  • Identifies operational problems encountered during the process, analyses and seeks solutions to resolve them.
  • Responsibilities regarding Health and Safety at Work, he is responsible for implementing the Health and Safety culture at Work and full compliance with DPWorld safety leadership directives.



Other Responsibilities
  • Promote and demonstrate positive behaviors in harmony with DP World’s Founder’s Principals.
  • Accountable for leading, mentoring and team engagement.
  • Providing direction, promoting collaboration and ensuring the team are enabled to achieve goals and objectives of the business
  • Measure and monitor performance against critical criteria, policy and guidelines established by DP World
  • Ensure compliance to DP World, Environment, Health, Safety, Security & IT policies and procedures.
  • Understand and adhere to DP World’s Code of Conduct and Ethics policies
  • Ensure adherence to DP World standards and policies.
  • Ensure data security is maintained to protect the privacy and interest of clients and key stakeholders.
  • Manage team of professionals and disseminating knowledge through continuous learning and development.
  • Perform other related duties as assigned by the line manager.



Qualifications and Experience

  • Considerable experience in managing large scale container terminal automation projects.
  • Ability to manage projects from concept through to commissioning.
  • Extensive vendor management and tendering experience
  • Strong leadership and stakeholder engagement skills
  • Experience in managing Terminal Operating System enhancements and systems integration. 

Track record of civil work project management is advantageous

Education / Training / Qualifications

  • Graduate degree and qualification in any of the following fields or similar i.e. Logistics / Operations Management / IT / Engineering
  • Extensive courses in Safety and Health at work and technical course on basic 1st aid and firefighting
  • Terminal related Operation Management course
  • Experience in container in sea port and/ or mobile equipment environment - Mandatory: 10+ years
  • Experience in managerial role in container terminal - Operations -  Mandatory: 3-5 years

Skills / General Competencies
  • Strong team leadership and relationship building skills
  • Excellent communication skills
  • Strive in meeting strategic objectives
  • Ability to implement lean projects and root cause analysis
  • Seek to constantly improve customers' performance
  • Strong impact and influence leadership

Technical Skills / Knowledge on Legislation

  • Computer operating skills and Excellent MS office knowledge
  • Advanced knowledge of English written and spoken
  • Driving license light vehicle
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